Refund & Return Policy

Cupid Falls Farm, LLC

At Cupid Falls Farm, we want our customers to be satisfied with their purchases. We understand that occasionally an item may need to be returned. Please review the following policy before making a purchase or returning merchandise.

Returns

Our return policy lasts 30 days from the date of purchase. Return requests must be submitted within this 30-day period.

To be eligible for a return, merchandise must:

• Be unused and in the same condition in which it was received.

• Be in its original packaging, with all original components and accessories included.

• Be accompanied by proof of purchase.

• Meet the return eligibility requirements outlined below.

All returns are subject to inspection and approval by Cupid Falls Farm.

Return Authorization

All returns require prior authorization from Cupid Falls Farm.

Before returning merchandise, please contact us at info@cupidfallsfarm.com and provide:

• Your order number.

• The item or items you wish to return.

• The reason for the return.

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not ship merchandise back without first receiving return authorization.

Unauthorized returns may experience processing delays and are not automatically eligible for a refund. Merchandise received without authorization remains subject to all return eligibility requirements.

Non-Returnable Items

The following items are not eligible for return or refund unless defective, damaged upon arrival, or shipped in error:

• Gift cards.

• Downloadable or digital products.

• Perishable merchandise.

• Products that have been used, altered, or damaged after delivery.

• Merchandise missing original packaging, components, or accessories.

• Clearance, final-sale, or other merchandise specifically identified as non-returnable at the time of purchase.

Sale merchandise identified as final sale is not eligible for return.

Refunds

Once authorized returned merchandise has been received and inspected, we will notify you by email whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method, less any applicable shipping deductions as described below.

Please allow up to 5 business days after refund approval for Cupid Falls Farm to initiate the refund. Additional processing time may be required by your bank or payment provider.

We reserve the right to decline or reduce refunds for merchandise that does not meet the return requirements, subject to applicable law.

Shipping Costs and Free-Shipping Orders

Original shipping costs are non-refundable for customer-initiated returns.

This includes returns resulting from a change of mind, merchandise no longer being needed, ordering errors, or merchandise arriving after a customer's intended use date when no guaranteed delivery date was provided.

Orders with Paid Shipping

If shipping was charged at checkout, the original shipping charge will not be refunded for customer-initiated returns.

Orders with Free or Discounted Shipping

Free shipping is a promotional benefit provided with qualifying purchases. Although the customer may not pay a separate shipping charge, Cupid Falls Farm incurs an actual expense to ship the merchandise.

When merchandise purchased with free or discounted shipping is returned for reasons unrelated to an error by Cupid Falls Farm, the actual outbound shipping expense incurred by Cupid Falls Farm may be deducted from the merchandise refund.

This applies to both full and partial returns.

For partial returns, any deduction will be limited to the actual outbound shipping expense attributable to the returned merchandise and will not exceed the original outbound shipping expense incurred by Cupid Falls Farm.

Any applicable shipping deduction will be disclosed when the return is authorized.

Return Shipping

Customers are responsible for arranging and paying for return shipping on customer-initiated returns.

If Cupid Falls Farm provides a prepaid return shipping label at the customer's request, the cost of that label may be deducted from the approved refund.

Customers who purchase their own return shipping directly from a carrier will not be charged a second time for that return shipping expense.

Returns Due to Our Error

If merchandise arrives defective, damaged, incorrect, or otherwise fails to match the order due to an error by Cupid Falls Farm, we will work with the customer to resolve the issue.

For approved returns resulting from our error, no original shipping deduction will apply, and Cupid Falls Farm will cover reasonable authorized return shipping expenses.

Shipping and Delivery Timeframes

Cupid Falls Farm makes every effort to process and ship orders promptly.

Shipping estimates provided during checkout or by shipping carriers are estimates and do not constitute guaranteed delivery dates unless expressly identified as guaranteed.

Once an order has been transferred to the shipping carrier, actual delivery times may be affected by carrier operations, weather, holidays, and other circumstances beyond our control.

Customers ordering merchandise for a specific event, project, or deadline are responsible for allowing sufficient time for delivery.

Merchandise arriving after a customer's intended use date does not, by itself, constitute a shipping error by Cupid Falls Farm when no guaranteed delivery date was provided.

Such returns will be treated as customer-initiated returns and will be subject to our standard return and shipping policies.

Nothing in this section limits any rights customers may have under applicable law concerning delayed or undelivered orders.

Damaged, Defective, or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact us at info@cupidfallsfarm.com as soon as possible.

Include your order number, a description of the problem, and photographs when applicable.

Please do not discard damaged merchandise or packaging until we have reviewed the issue and provided instructions.

We will evaluate the situation and arrange an appropriate replacement, return, or refund.

Exchanges

We replace merchandise when an item is defective, damaged, or shipped incorrectly, subject to product availability.

If you need an exchange, please contact us at info@cupidfallsfarm.com before returning the item.

Requests to exchange merchandise for a different product, size, color, or quantity are treated as customer-initiated returns and new purchases, subject to the applicable return and shipping policies.

Gifts

If merchandise was identified as a gift when purchased and shipped directly to the recipient, an approved return may be issued as store credit to the gift recipient.

If the merchandise was not identified as a gift at purchase, refunds will ordinarily be issued to the original purchaser's payment method.

Gift returns are subject to the same merchandise eligibility requirements and applicable shipping deductions as other returns.

Returning Merchandise

After receiving return authorization, securely package the merchandise and ship it according to the instructions provided.

Our return shipping address is:

Cupid Falls Farm, LLC
4630 Thomas Town Rd
Young Harris, GA 30582
United States

We recommend using a trackable shipping service. For higher-value returns, shipping insurance is also recommended.

Customers are responsible for merchandise lost or damaged during customer-arranged return shipping. We cannot process a refund for merchandise we do not receive.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

1. Check your bank or credit card account.

2. Contact your credit card company or payment provider, as posting times may vary.

3. Contact your bank if the refund still has not appeared.

If you have completed these steps and still have not received your refund, please contact info@cupidfallsfarm.com.

Policy Effective Date

This policy applies to orders placed on or after the date the revised policy is published.

Orders placed before that date remain subject to the return policy in effect at the time of purchase.

Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For questions regarding returns, refunds, exchanges, or shipping, please contact:

Cupid Falls Farm, LLC
Email: info@cupidfallsfarm.com
Phone: 770-318-7209
4630 Thomas Town Rd
Young Harris, GA 30582